Achieve Effective Guest – Staff Communication With the Help of Zenya
In today’s connected world, exponential levels of engagement with guests result in higher guest satisfaction. You need to streamline communications and connect with your staff in real-time to meet their expectations.
Leveraging PMS technology can result in simplifying communication and increasing visibility to guest-staff communication. It helps you provide smart amenities to your guests to communicate, thus providing a modernized guest experience. Automating regular communication and giving a self-service option for guest, gives your staff more time to focus on core activities.
Zenya allows you to streamline communications and effectively manage corporate housing business
Save time by automated regular messages
Maintenance & service requests become real-time
Tracking gets simpler and easy with all communication & conversations
Instantly communicate with your guests 24/7/365
Provide a self-service experience to your guests
Delegate and communicate with staff and vendors from one place
No Missed Communication.
Automate Your Messages.
Sending regular communication doesn’t have to be a manual process anymore. Zenya’s corporate housing software allows you to choose from 100+ automation rules and pre-built message templates and can even customize them to your needs. Be it contactless check-in info or survey doc. or payment reminder- all messaging can be automated. No missed communication. Saves Time. Build trust with guests.
Send Bulk Messages & Emails or Just Customized Individual Messages
Quick and easy way to send texts and emails to all your guests. Centralized information storage allows you to send bulk emails or text messages of discount offers, new amenities added, or just notify them of any maintenance policy changes. You can even have customized communications, like a personal email or text note of upcoming renewal.
Customized Guest Portal
This personal guest corner has all the information needed on their mobile. No need to dial–in or email about the available amenities.
They can choose to request any service, make payments or even get the complete stay information. One place for guests to access information and get instant information from anywhere. Save your staff time from one-off calls and emails.
Communicate With Staff or Vendors From One Dashboard
Quickly and easily send text messages and emails to your staff and vendors right from mobile concierge. You can assign and track tasks of all your properties from one place. Staff get notified of the task and reply through mobile concierge service from anywhere. Rules out any missed communication.
Be Visually Connected
Your guest can upload photos like leaking tap, flooded bathroom via mobile app. Responsible team member works on it and can send the completion task picture through the concierge.