Case Study

The Eliot Hotel



Highlighted Feature

  • Contactless check-in through Zenya

Additional Features

  • Interactive mobile concierge to create best-in-class guest experience
  • Automated communication via email, text, and app to create a one-click experience
  • Automate entire workflow to send messages, task, transactions, surveys in real-time
  • Website chat
  • Electronic registration that can be signed via phone or computer

About The Company

THE ELIOT HOTEL is a luxury boutique hotel based in Boston, Massachusetts. Situated among the city’s cultural, medical, and educational institutions, it reflects the history, charm, and warmth of Boston. Its management added one more feather on its cap by winning the Travel and Leisure Award, making it one of the finest addresses in Boston.

The Challenge

From it’s earliest days The Eliot Hotel has been a client of Zenya, which has been an important tool in the rapidly changing dynamics of guest engagement technology. As a luxury boutique hotel its mission is to provide personalized guest service. With Zenya, they were able to reach out and communicate with their guests through their cloud-based concierge.

When COVID-19 erupted social distancing and safety protocols changed how hotels had to operate. Offering contactless check-in has never been more critical for hotels around the world. Eliot Hotel wanted a virtual registration process to streamline the check-in process, reduce the guest–staff interaction and save time.

The Solution

Zenya’s contactless check-in feature significantly raised the bar and gave Eliot Hotel an option to deliver touchless registration following social distancing guidelines. Now they are able to keep their employees and guests safe, easing the entire process resulting in an extraordinary guest experience.

Zenya’s technology simplifies the pre-arrival by sending a text or email with the hotel registration information. Guests can use a link or an app to fill out their details, scan their ID, and e-sign the registration form. Once the registration is complete, guests just need to collect their room key once they arrive. All the required documents could be digitally signed and uploaded, saving Eliot Hotel staff’s time. It improves the staff’s daily responsibilities so they can concentrate on making an enjoyable and memorable experience for their guests.




Zenya allows us a platform to instantly market services, promotions, and more recently with the challenges of COVID-19, provide a pathway to facilitate virtual registration and disseminate safety protocol information.

Pascale Schlaefli, General Manager, Eliot Hotel




Virtual Registration Gets Easy

Eliot guests can fill in the necessary details online like personal information, credit card information, and identification proof. The Zenya digital check-in feature notifies the Eliot Hotel staff when the guest checks in online.


Hassle-Free Login Process

The guest doesn’t need to download any app. Guest can login from anywhere, anytime. An encrypted electronic registration form is shared via text or email, making the process seamless for guests.


E-signature Capability

Guests can save time by signing electronically through Zenya


Secured Registration

All of the Eliot guest information like ID and credit card details are encrypted, and the access is limited to the hotel staff requiring 2-factor authentication.


Flexible Check-in and Avert Risk

Avoid lengthy check-in queues at the front desk offers ease of mind as the guest-staff interaction is greatly reduced.

Zenya’s complete system offers many features such as contactless solution, customizable workflows for automating various routine tasks, website booking and marketing opportunities, automating charges, scheduling invoices, customizable reporting, and integration with several software solutions, and data export capabilities.

If you want to know more about What Zenya Can Do And What Your Current PMS Cannot, contact one of our ZENYA EXPERTS

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