Simplify And Automate How You Communicate With Family Members With Zenya
Are family members asking for frequent updates of their loved ones?
This is a common request from family members. Your staff is responsible to address the increasing expectations — from simple daily updates on their health and activity to their meal and medication intake.
Managing an assisted living community involves keeping all departments and operations connected. Finding opportunities to update the responsible parties can be frustrating. This simple action goes a long way in building a happy, satisfied resident and provides peace of mind to family members.
To help executive directors, administrators, and other community management meet their family communication needs Zenya has created a simplified resident satisfaction and assisted living management platform.
Staying connected, fulfilling requests, and managing communication have become challenging due to social distancing. Whether your resident’s point-of-contact wants to talk with a care provider, make a service request or simply wants to pay the monthly bill; they can accomplish all of them from the comfort of their mobile device at their convenience with Zenya.
Here’s How Zenya’s Automation And Contactless Features Ease
Communication With Families
Families Can Make Payments Anytime And From Anywhere
Have the flexibility to pay monthly charges securely via e-check, credit/debit cards, or ACH bank drafts. You can also automate recurring charges and invoices enabling residents’ bills be paid without your staff having to manually enter the same information each month. It not only saves time and reduces errors but also encourages on-time payments. Zenya can also set automatic alerts to send a text or email on the payment due date.
24/7/365 Availability
Answer messages or requests, provide daily updates, or share pictures and videos of residents with their family. Communicate with family members on their preferred channel – email and/or text – maintaining personal interaction 24/7/365.
Build Trust And Rapport
Increase interaction with the resident’s family by sharing wellness updates on a regularly scheduled basis. Automating a series of communication builds trust and reduces anxiety over their well-being, leading to an increase in satisfaction and referrals.
Service Requests Become Real-time
Your residents and/or their family can submit requests for services such as laundry, housekeeping, or beauty from their apartment tablet or mobile device, even with voice command. Zenya’s request management tool sends it to the team in real-time, allows you to set the priority of the task, and shares the status of the request. It limits in-person interactions but increases transparency, responsiveness, and communication
Tracking Gets Simpler And Easy
All communication and conversations are recorded. By tracking every resident’s history, management can better budget and forecast, review and assess staff evaluations as well as plan or adjust the course of future updates and messages.
Zenya’s complete system offers many features such as contactless solution, customizable workflows for automating various routine tasks, website booking and marketing opportunities, automating charges, scheduling invoices, customizable reporting, and integration with several software solutions, and data export capabilities.
If you want to know more about What Zenya Can Do And What Your Current PMS Cannot, contact one of our ZENYA EXPERTS
No Credit Card. No Download. No Strings Attached.