Guest Concierge for Modernized Guest Experience
With 1M+ guest serves, Zenya — rental property management software, takes guest experience to next level, creating new revenue streams for your rental business, and eliminating repetitive tasks.
No App Downloads.
No waiting at the phone call to get all the information.
Just by clicking a link, a guest gets into their customized digital concierge which works on mobile, desktop, or tablet. They can request amenities, exclusive services, or get instant information on local attractions, from anywhere.
Let your guests access information & request anything at their fingertip
Delight your guests at every stage of their stay with a simple and user-friendly digital concierge
Deliver modernized guest experience while adding revenue to your business
Create a personalized guest concierge addressed to guest and their preferences. You can also choose to put company’s logo on all the pages of concierge. Now have the company’s brand colors and most popular rental property image on concierge page. Build trust and boost repeat guests with professional look of concierge.
Self-check-in and guest’s arrival prep-up
Take your guest experience to next level with a smart concierge. Give your guests a choice to self-check-in from anywhere, select preferred arrival time, and help your staff to prepare for guest arrival in advance. You can have detailed self-check-in instructions with directions to retrieve keys, transportation details, unit pictures, how-to appliances guide, videos and so, right in the concierge.
And free your staff from sending welcome messages and check-in instructions manually, giving them more time to engage with your guests.
Property information 24x7 at finger tip
You can include complete guest information stay like address, room views, arrival, and departure date, parking details, during stay maintenance, amenities available, wi-fi and passwords and so. With concierge contact details, your guest can reach out anytime for any query. You also have the option to provide general information on the nearest grocery store or laundry services with discount offers.
Allow guests to request services 24x7 with a click
Zenya concierge simplifies how your guest requests services. You can list all your services in one place. With a click, guests can select services at their preferred time.
Create additional revenue streams
Be it mid-stay cleaning needs or spa services, or desire to celebrate a special occasion at a bar — you can delight all your guests while creating additional revenue sources for your business. Showcase your services range or various packages like gourmet or gadget package or so and provide exclusive guest experience with few clicks in your concierge.
Stay ahead of the competition by showcasing your property’s unique categories
Choose from pre-loaded categories or create new ones. You can highlight unique amenities, local attractions, most-requested local restaurants that can give you an edge over your customers.
Extended stay request gets easier
During the stay, what if a guest decides to extend their stay? No phone calls or chats are needed. Guests just have to select a new check-out date, phone number, and email. You and your staff can get to know instantly and make changes accordingly.
Let videos do the talking
Guest can get crazy when they have to run through the list of instructions or recommendations. Concierge allows video embeds making it easy to understand the user manual or how to open the lockbox.
Know what your guest think about the stay
With a check-out survey, you get real-time feedback on the quality of the apartment or timeliness of issue resolution or availability of amenities or so. Share insights with the team and make improvements for a better guest experience..