Guest Experience
You worked hard for your reputation, let us help you grow it!
Companies gain unparalleled revenue growth with Zenya’s guest engagement platform by providing extraordinary customer service.
Learn about the benefits our Guest Experience product can bring specifically for your company!
Limited Service
Luxury Hotels & Resorts
Temporary Housing
Automated communication across the guest journey
Proactively engage with your guests from pre-checkin to checkout by fully integrating with your PMS system.
Act as a personal concierge for your guests
Provide all the services and information your guests could ever need right on their phone.
Guest satisfaction management
Manage your guest satisfaction throughout the duration of their stay.
Engaging with your guests is complicated;
limited resources, budget and timing make it difficult.
Deliver around the clock guest engagement
Our automated configurable messaging system lets you and your guests proactively engage whenever and wherever.
Recover from poor guest experience before they leave
Know when a guest is dissatisfied before they checkout. Solve any potential issues your guest may be experiencing to prevent negative online reviews.
Your Guests can share their experience directly from the Concierge App
Your guests can share their experience directly from the Concierge App.
Request Management
Manage and organize all requests and tasks
Check In
Allows guests to submit a pre-check in time and requests before arriving to your property.
Room Upgrades
Give your guests the ability to view and select room prior to check in.
Shuttle Bus
All Aboard! Your guests can schedule a pickup and drop off shuttle time whenever, wherever.
Book Next Stay
Make it easy for your guest to book their next stay with one click, saving money for your hotel and time for your guests.
Room Service
Your guests can order room service with detailed dining options right from their phone.
Wake Up Calls
Remind your guests to schedule their wake up call before they go to bed. Guests can digitally enter their wake up time.
Valet
Manage all valet requests from a central location.
Mobile Concierge
(no download required)
Provide detailed information about your hotel
Hotel Amenities
Your hotel has a lot to offer, so let your guests know that! Provide information about your spa, gym, restaurants, or anything else.
Map/Directions
No guest wants to spend time seeking out directions. Eliminate frustration by providing your guests with directions to your hotel from wherever they are.
Weather
Who wants to get rained on, snowed on? Provide guests with local weather throughout the duration of their stay so they can always be prepared.
News
Keep your guests up to date with real time local, national and global news from the top news sources such as New York Times, Wall Street Journal, CNN, ESPN and more.
Local Attractions
Provide your guests with local area information from theme parks for the children to restaurants for the adults – give your guest the information they are looking for.
Pets
You love pets. Your guest loves pets. Make your guests feel comfortable inviting their furry pet to come along for the journey by providing information about local dog parks, pet stores, etc.
Manage Your Communication
Use automated messaging via SMS, email and push notifications or simply allow your guests to chat with your staff.
Personalized Automation
Engage with guests from booking to check-out using predefined templates.
Communication Channels
SMS, email or push notifications to connect with your guests.
Guest Chat Messaging
Communication with guests using real-time chat anytime, anywhere.
Guest Satisfaction
Feedback
Receive real time feedback while your guests are still in your property.
Single Click Share
Encourage guests to share their positive feedback on TripAdvisor, Twitter or Facebook, etc.
Integration
Fully Synced with PMS
All guest information from your PMS is synced with Zenya