Turn your guest into a lifetime member!

Zenya helps timeshares personalize information and streamline communication for guests.

Not interested in our Guest Experience? Learn how our other products can help!

Team Management
Targeted Marketing
Team Management
Targeted Marketing

Guest Experience

We know your guests all arrive at the same time and we know it brings a stressful situation for your guests and your staff. After a long journey, nobody wants to wait in another long line. 

Automated streamline communication starts from before your guests even arrives to post checkout. You can give them the option to pre- check in, upgrade their room, alert them when their room is ready, ask them how their stay is once they have checked into their room and thank them for staying after they have checked out.

WHY IS THIS IMPORTANT?

  • Your company will stand out as an innovative leader in the industry
  • Lowers the work burden on staff
  • Standardizes guest communication
  • Creates multiple touch points with guests
  • Distinguishes your hotel from the competitors
  • Because we know you are in business of hospitality and not renting rooms

With your current channel of communication, you are unable to listen to your guests needs, as they do not always choose to communicate with you.

Without having to download an app, Zenya gives your staff and your guests the power to communicate with each other from pre-arrival to post stay from anywhere at any time. Now, your guests will feel satisfied, knowing there is an open communication channel available twenty-four seven.

WHY IS THIS IMPORTANT?

  • Your hotel can promise and provide a high level of satisfaction without additional staff cost
  • Interaction is simple, quick and immediate
  • Guests receive a higher level of service from your staff regardless of their location and time
  • Your staff will receive real-time feedback from guest

Each guest has their own needs and interests. Even with the ability to find out what they like or are interested in, it is hard to convey all of that information without having your staff members sound like “car salesmen”. As information changes on a daily basis, being able to consistently distribute it in real-time is challenging.

You can provide your guests with specific details about your hotel amenities and surrounding areas (happy hours, dining options, events, shows, etc.) throughout their journey so your guests will know everything before they arrive.

WHY IS THIS IMPORTANT?

  • Makes it easy for guests to access information
  • Reduces work for staff by giving guest easy access to info
  • Makes guest experience for both one-time member and repeat guest unique by personalizing all detailed info

Most of the feedback you receive from your guest happens after they have already checked out, when it’s too late.

With our proactive satisfaction messaging, we give your guests easy and seamless communication channels, so we can collect and fix issues before they leave.

WHY IS THIS IMPORTANT?

  • Makes your guest happier by showing interest in what they want during their stay
  • Prevents and fixes any issue that occur during their stay
  • Eliminating negative reviews increases tripadvisor ratings which directly increases your revenue

Team Management

Sometimes it’s complicated to manage your staffs workload when your hotel gets busy.

You can view all guest requests from your hotel and effectively organize tasks by assigning them to different departments in order to manage your peaks and valleys of your business. Now, issues are resolved easily with all staff having 24/7 visibility across the guest journey.

WHY IS THIS IMPORTANT?

  • Your staff will be ready to answer any request which comes their way as all the information across the hotel will be in a single system
  • You know what’s going on with your staff and your guests 24/7 for each and every property

Think about how you communicate with your friends and family. Your staffs ability to communicate is restricted to old ways of interacting, leading to a delay in completing tasks, inefficient operations and higher costs.

Automatically assigning requests to specific departments, members or groups provides a higher level of guest satisfaction. Our chat app push notifications provide seamless communication, making it impossible to miss or forget a guest request.

WHY IS THIS IMPORTANT?

  • Decreasing the delivery time for any service request leads to a higher customer satisfaction rate
  • All the communication occurs on a single system, leading to an increased amount of guest engagement and a lower amount of lost guest engagement
  • Centralized lines of communication allows all required staff to stay up to date on tasks and responsibilities

In order to pull, disperse and use your hotel’s data, you spend hours going through each system generating and organizing each report. 

You can now support your promise of a “high level of service” and build your customer relationships with client reports, satisfaction scores, response times and other key metrics all accessed and viewed from one single system.

WHY IS THIS IMPORTANT?

  • Quick decision making leads to a higher revenue profit

The way your hotel keeps track of internal operations is through checking daily reports and routines at the end of the day or week without knowing the real-time status of each task. 

Viewing your company’s dashboard in a holistic manner gives management real time insights and important analytics to improve future operations.

WHY IS THIS IMPORTANT?

  • A 360-degree view on your entire operation generates amazing insights for future improvements
  • “Peaks and valleys” in the operation can be managed with fewer resources

How do you go about figuring out each department’s strengths and weaknesses?

Learn how long it takes to clean each room based on room type and staff member with a simple start and stop button. Document an evaluation for each task upon completion to generate valuable insight to improve your operations.

WHY IS THIS IMPORTANT?

  • Make important operational decisions based on real-time task completion time vs. expected time
  • Evaluation of your staff is no longer subjective but rather factual data
  • Reports are done in minutes and not days

Targeted Marketing

You want to provide a personalized level of experience for both your repeat timeshare member as well as your newbie one time members. 

Zenya can personalize the information for each group based on their needs. For example, a one time member will be more interested in knowing the closest restaurant to eat at, versus a timeshare member will want to know where the closest grocery store is so they can stock their kitchen. Our tagging system identifies the specific audience to tailor your targeted marketing campaigns, specialized offers and personalized events.

  • Increase ancillary revenue with data you have already gathered

Post Stay surveys do not have high completion rate and are limited in their use.

Once a guest has checked out they are encouraged to share their positive reviews on TripAdvisor, Facebook and twitter, increasing the company’s audience leading to an increase in direct bookings. Imagine being able to target your OTA guests and give them an OTA special incentive to book directly with you! Guests can directly book their next stay making the process easier and quicker.

WHY IS THIS IMPORTANT?

  • Authentic user generated content increases company’s social presence and improves brand value
  • Increases revenue with more direct bookings
  • Diversifies revenue stream from smaller clients
  • Increases conversion of your one- time OTA guests to repeat direct guests
  • Increases revenue by not losing the percent to OTA’s

Right now your hotel is running seminars to convert one time members to repeat guests which takes up 90 minutes of your guests time. 

Zenya identifies a one-time guest who is more likely to become a repeat guest and provides them with personalized specials and offers after checkout so they can make themselves a repeat guest.

WHY IS THIS IMPORTANT?

  • Makes the process to convert simple for the guest
  • Target the right guests
  • Customize information for each type of guest

It is impossible to make capital investment for ever growing guest needs. 

Hotels connect local companies such as, restaurants, spas and more, so guests are exposed to the best businesses in the local area and are able to book directly with them.

WHY IS THIS IMPORTANT?

  • By linking guest with local area resources, hotels can provide enhanced guest experience without any capital cost
  • Your hotel will generate revenue from the partnerships

More than 99% of your satisfied guests, don’t end up sharing their experience on external websites. 

Satisfied guests are encouraged to share their experience on TripAdvisor, Facebook, Twitter and Google with just a single click during their stay and after their stay.

WHY IS THIS IMPORTANT?

  • Your online ratings and overall scores will increase- bringing in revenue
  • You will build an engaging audience for future marketing