Today’s hotel guests are more demanding than ever, hotels are rapidly adopting strategies to discover and meet every guest need. Consider the experience a guest has from booking to check-in. As it stands right now, a guest will receive a confirmation email upon booking. Between this point and check-in, the only interaction with your [...]
AMSI, corporate and short term furnished rentals, is excited to announce their partnership with Zenya, a communication platform for guest oriented hospitality industries that focuses on providing an exceptional guest experience. Robb Fleischer, CEO of AMSI, is extremely pleased to introduce Zenya’s technology into their Property Management and Interim Corporate Housing Divisions. “Through our [...]
Hotel guests have an insatiable need for instant gratification that is difficult to satisfy no matter how well you staff. That is why some hotels are turning to bots and automated responses, via tools like Go Moment, to close the gap between client demands and staffing realities. Is Go Moment right for your hotel? [...]
Over the last several years, the hotel industry has undergone different stages of acceptance when it comes to losing guests to Airbnb. Airbnb started off as a menace, evolved into a temporary fad, and is now begrudgingly seen as an accepted competitor. According to AHLA reports, Airbnb is growing faster than all of its [...]
As you know, it can be frustrating seeing bad reviews pile up on your hotel’s TripAdvisor page. You know that nearly every guest has a great stay- so why don’t the reviews reflect that? At Zenya, we’ve done an analysis and determined, beyond a shadow of a doubt, that you’re not alone. Most hotels [...]
