AMSI, corporate and short term furnished rentals, is excited to announce their partnership with Zenya, a communication platform for guest oriented hospitality industries that focuses on providing an exceptional guest experience.
Robb Fleischer, CEO of AMSI, is extremely pleased to introduce Zenya’s technology into their Property Management and Interim Corporate Housing Divisions. “Through our partnership, we are excited about bringing a communication system into our industry that has only been previously realized in 5 Star Resorts. Zenya’s system is expected to create a more efficient and transparent workflow structure, resulting in cost savings and greater customer retention”, said Fleischer.
AMSI was looking for a solution to connect staff and guests in real time, so anytime a guest has an issue or a question, a staff member can respond immediately instead of the following morning or hours later. AMSI was looking for something that makes it easy to not only communicate with guests via SMS and email, but also gives guests the option to provide accurate feedback about their stay, so managers can pinpoint the exact reason for a guest’s dissatisfaction and focus on the department that needs the most improvement.
Jesal Sangani, CEO of Zenya states that, “Zenya helps AMSI in providing a higher level of customer experience during pre-arrival, in-house and post-stay. This experience is designed to provide real-time engagement with guests throughout their entire journey. With the personalized concierge, accessible from their mobile devices, guests can access all the information about their stay and submit any request from anywhere in the world at any time without having to download an app.”
In addition to the guest experience platform, AMSI has also decided to use Zenya’s team management platform which automatically links tasks and requests to specific members, departments, and locations providing a more efficient workflow across all properties. “Zenya’s, task workflow and chat communication features brings speed, transparency, and accountability among the AMSI staff, giving them the tools to deliver excellent customer service” said Sangani.
The Zenya guest experience platform is a turn-key cloud solution that can be used without any comprehensive staff training or capital costs. Guest can access Zenya without downloading any applications or use an in-room tablet resulting in over 90% guest engagement. Corporate housing as an industry is quite challenging, as they are not face to face with their guests twenty-four seven or have a service team on the property 24/7. Sangani concluded, “We are excited to work with AMSI using our digital solution which will help them give instantaneous service to their customers.”