Goodbye Repetition, Welcome Efficiency:
Elevated Experience + Configurable Automation + Connected Ecosystem = Sustainable Profits and Growth
Automating The Entire Experience Journey
from Inquiry to Payment
Single System built for Today’s Business: CRM + PMS + Invoicing
360° Connected Operating System for your Business Ecosystem
Industry Solutions
Hotels
Email Marketing, Mobile Guest Experience, Alexa and Tablets in-room, Task Management including Checklist for your team
Temporary Housing
For Corporate and Insurance Housing companies, automating the entire experience from an inquiry to payments
Long Term Housing
For Property Management Companies, enhancing customer experience from inquiry to move-out
Other Business
Private Jet, Cleaning Companies, etc
Zenya Solution: Single System built for Today’s Business: CRM + PMS + Invoicing
A customer has the flexibility to select and configure packages and automation engine per their needs.
The advantages of Zenya
Without Zenya
Guest Experience
One-way communication via email and phone calls
Partners
No integration with your industry partners
Employees
Time consuming efforts on repeated tasks; leading to errors, lost time, missing other opportunities
System
Manual Data Entry or task management across multiple systems
With Zenya
Guest Experience
Interactive two-way mobile-centric communication
Partners
Intelligent hub that can interact with your partners using multiple channels
Employees
Automated rule helps focus on value added task, eliminating error and customer frustration or inter-department communication
System
Automation reduces manual work across the customer’s journey in a single system
See how Zenya can benefit your business
Sales
Connected, Omni Intelligent, Transparent and Accountable
Customers
- Faster Response based on configurable Responses
- Personalized Concierge Experience – Text, Email, Web, Chat, API
- Live information and interaction
Employees
- Automation Data Flow & Auditing eliminate any errors
- Single Platform across all leads – Email, Chat, Text, Web
- Mobile App – Response from anywhere anytime
- Email marketing without any data transfer
Organization
- Higher Revenue
- Accountability by each account
- Transparency across different leads
- Improved time management & efficiencies
- Higher quality work environment
Stakeholders
- Integration to drive Real-time Information Exchange
- Configure workflow across different stakeholders
- Improved processes eliminate errors that would result in expensive recover or lost business
Operations
Integrated, Error Free, Instant
and Automated
Customers
- Personalized Concierge Guest Experience – Text, Email, Chat Interactions
- Quicker Issue Resolution
- Information at Finertip
Employees
- Automation frees up time to focus on key items especially during high season
- Mobile App – Resolves issues from anywhere anytime
- Transparency across customer journey eliminates reduntant frustrating communication
- Improved Inter department communication
Organization
- Higher Profit Margins
- “Learning System” to configure your workflow
- Metric for proven Customer Experience
Stakeholders
- Partner specific configurable workflow
- Integration to drive Real-time information Exchange
- Eliminate errors leding to expensive recover or lost business
Finance
Eliminate Redundant Entries, Sending Invoices & Chasing Payment
Customers
- Ability to pay invoice from their phone via bank/credit card
Employees
- Automation to create charges, and invoice based on each customer needs
- Integration with accounting package
- Review to automatically send invoices and reminders
Organization
- Higher Efficiencey and lower cost
- Eliminate errors and missed charges
- Real-time financial metric to guide actionable decisions
Stakeholders
- Owner Financials