Goodbye Repetition, Welcome Efficiency:

Elevated Experience + Configurable Automation + Connected Ecosystem = Sustainable Profits and Growth

Automating The Entire Experience Journey
from Inquiry to Payment

Single System built for Today’s Business: CRM + PMS + Invoicing

360° Connected Operating System for your Business Ecosystem

Industry Solution

Hotels

Email Marketing, Mobile Guest Experience, Alexa and Tablets in-room, Task Management including Checklist for your team

Temporary Housing

For Corporate and Insurance Housing companies, automating the entire experience from an inquiry to payments

Long Term Housing

For Property Management Companies, enhancing customer experience from inquiry to move-out 

Other Business

Private Jet, Cleaning Companies, etc

Zenya Solution: Single System built for Today’s Business: CRM + PMS + Invoicing

A customer has the flexibility to select and configure packages and automation engine per their needs.

The advantages of Zenya

Without Zenya

Q

Guest Experience

One-way communication via email and phone calls

Q

Partners

No integration with your industry partners

Q

Employee

Time consuming effort on repeated tasks; leading to errors, lost time, missing other opportunities

Q

System

Manual Data Entry or task management across multiple systems

With Zenya

R

Guest Experience

Interactive two-way mobile-centric communication

R

Partners

Intelligent hub that can interact with your partners using multiple channels

R

Employee

Automated rule helps focus on value added task, eliminating error and customer frustration or inter-department communication

R

System

Automation reduces manual work across the customer’s journey in a single system 

Your Business: Integrated, Error Free, Instant and Automated

Guest Communicaton

  • Automate entire guest journey without data entry
  • Mobile Friendly
  • Content specific surveys and messaging

Operation

  • Instant creation and notification of guest issues to employees and 3rd parties
  • Issue based picture and video checklist
  • Employee Feed

Sales & Marketing

  • Single Platform to manage leads
  • Customer Response via chat, text, email
  • Keyword matching to send available units
  • Ability to create auto follow up leads
  • Electronically collect signed document and payment & store sensitive PII data

Invoicing & Payment

  • Auto-create charges and invoices based on rules or on-demand activities
  • Ability to collect payments via various methods
  • Real-time sync with accounting system

See how Zenya can benefit your business

Operation

Integrated, Error Free, Instant
and Automated

Customers
  • Personalized Concierge Guest Experience – Text, Email, Chat Interactions
  • Quicker Issue Resolution
  • Information at Finertip
Employees
  • Automation frees up time to focus on key items especially during high season
  • Mobile App – Resolves issues from anywhere anytime
  • Transparency across customer journey eliminates reduntant frustrating communication
  • Improved Inter department communication
Organization
  • Higher Profit Margins
  • “Learning System” to configure your workflow
  • Metric for proven Customer Experience
Stakeholders
  • Partner specific configurable workflow
  • Integration to drive Real-time information Exchange
  • Eliminate errors leding to expensive recover or lost business

Sales

Connected, Omni Intelligent, Transparent and Accountable

Customers
  • Faster Response based on configurable Responses
  • Personalized Concierge Experience – Text, Email, Web, Chat, API
  • Live information and interaction
Employees
  • Automation Data Flow & Auditing eliminate any errors 
  • Single Platform across all leads – Email, Chat, Text, Web
  • Mobile App – Response from anywhere anytime
  • Email marketing without any data transfer
Organization
  • Higher Revenue
  • Accountability by each account
  • Transparency across different leads
  • Improved time management & efficiencies
  • Higher quality work environment
Stakeholders
  • Integration to drive Real-time Information Exchange
  • Configure workflow across different stakeholders
  • Improved processes eliminate errors that would result in expensive recover or lost business

Finance

Eliminate Redundant Entries, Sending Invoices & Chasing Payment

Customers
  • Ability to pay invoice from their phone via bank/credit card
Employees
  • Automation to create charges, and invoice based on each customer needs
  • Integration with accounting package
  • Review to automatically send invoices and reminders
Organization
  • Higher Efficiencey and lower cost
  • Eliminate errors and missed charges
  • Real-time financial metric to guide actionable decisions
Stakeholders
  • Owner Financials